Privacy Policy

Information we collect

• Account and profile data: name/username, email, login credentials, preferences, and any information you add to your profile.
• Device and usage data: IP address, browser type, device identifiers, pages viewed, referral URLs, timestamps, and cookie/analytics identifiers.
• Support and communications: messages you send, attachments, and records of our responses.
• Transaction-related data (if applicable): billing/contact details and payment status; payment card details are typically processed by our payment providers, not stored by us.

How we use your information

• Provide, operate and improve the Site and related services.
• Create and manage accounts, authenticate users, and prevent fraud/abuse.
• Respond to enquiries and provide customer support.
• Measure performance and understand how the Site is used (analytics).
• Meet legal, regulatory, and record-keeping obligations.

Cookies and analytics

We use cookies and similar technologies to keep the Site working, remember preferences, and understand traffic. You can control cookies through your browser settings; disabling some cookies may affect functionality.

Sharing and disclosures

We may share personal information with service providers that help us operate the Site (e.g., hosting, analytics, customer support, security, and payment processing), under contractual confidentiality and security obligations. We may also disclose information if required by law, to enforce our terms, or to protect rights, safety, and security.

International transfers

Our service providers may process or store information outside New Zealand. Where this occurs, we take steps to ensure information is protected in a way that is comparable to New Zealand privacy requirements (for example, by using reputable providers and contractual safeguards).

Retention and security

We keep personal information only as long as needed for the purposes described above, unless a longer period is required or permitted by law. We use reasonable administrative, technical, and physical safeguards (such as access controls, encryption in transit where available, and monitoring) to protect personal information. No method of transmission or storage is completely secure.

Your rights (NZ Privacy Act 2020)

• Request access to personal information we hold about you.
• Request correction of your personal information, or ask us to attach a statement of correction if we do not agree.
• Make a privacy complaint to us, and if unresolved, to the Office of the Privacy Commissioner (OPC). Website: privacy.org.nz

To make a request, contact us using the details below. We may need to verify your identity before responding.